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Patient Satisfaction Survey
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General Information
For your most recent appointment, which office location did you visit?
*
- Choose Location -
Linden Oaks Office
Culver Road Office
Lyell Avenue Office
Who was your provider at your most recent appointment?
*
- Choose Provider -
Peter N. Capicotto, MD
Gregory S. Finkbeiner, MD
Joshua Olsen, MD
Paul K. Peartree, MD
Frank Pupparo, MD
Todd Stein, MD
Everett S. Weiss, MD
Michael Yip, MD
Aaron J. Bishop, RPA-C
Margaret M. Casper, RPA-C
Thomas A. Frosini, RPA-C
Raymond C. Montanaro, RPA-C
Leslie R. Sonders, RPA-C
Was this your first appointment with GRO?
Yes
No
How did you learn about GRO?
Primary Care Physician
Other Medical Provider
Urgent Care Center
Emergency Room
Self
Family/Friend
Other
Please rate your level of agreement with the following statements from 1 - 5, with 1 being strongly disagree and 5 being strongly agree.
Scheduling your first appointment
It was easy to reach our appointment team by phone
1
2
3
4
5
N/A
The appointment scheduler was courteous and helpful
1
2
3
4
5
N/A
My lead time for my first appointment was reasonable
1
2
3
4
5
N/A
My appointment time was convenient
1
2
3
4
5
N/A
The message on hold was informative
1
2
3
4
5
N/A
Additional comments
Your appointment
My provider listened to me
1
2
3
4
5
N/A
My diagnosis and treatment was adequately explained
1
2
3
4
5
N/A
My healthcare provider answered my questions
1
2
3
4
5
N/A
My provider was respectful of me
1
2
3
4
5
N/A
My waiting time in the exam room was acceptable
1
2
3
4
5
N/A
I was kept informed of any delay in seeing my provider
1
2
3
4
5
N/A
I was able to easily schedule my follow-up appointment
1
2
3
4
5
N/A
The staff was professional and helpful
1
2
3
4
5
N/A
Additional comments
my appointment exam
After your appointment
My phone calls were returned within 24 hours
1
2
3
4
5
N/A
My paperwork was completed promptly
1
2
3
4
5
N/A
My appointment was canceled and then rescheduled for a convenient time
1
2
3
4
5
N/A
The appointment reminder call is helpful
1
2
3
4
5
N/A
The staff was courteous and helpful
1
2
3
4
5
N/A
The website/patient portal is useful
1
2
3
4
5
N/A
Additional comments
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