Jeffery Baldick

Jeffery Baldick, Business Manager

Jeff Baldick is our business manager with over 30 years experience in health care; the last 18 years in medical practice administration. Jeff is responsible for all business, operations and financial management functions for our 7 surgeons, 7 physician assistants and 40 support staff at two locations. He directs all financial and operations management functions and ensures compliance with all relevant federal and state regulations, as well as medical professional ethics and standards. Jeff is a member of: New York Medical Group Management Association, American Alliance of Orthopaedic Executives, and Healthcare Financial Management Association. He is a Board Member of the NYS Chapter of AAOE.

Heidi Smith

Heidi Smith, Office Manager

Heidi Smith is our versatile office manager with over 15 years of experience in medical office and hospitality operations. She began her career at Greater Rochester Orthopaedics in our medical records department and has extensive knowledge in all aspects of daily medical office operations. Her day to day involvement and mentoring of our office staff helps to assure that we continue to provide service that exceeds our patients’ expectations. Together with our office staff, Heidi will assist you with any office related questions or concerns.